1 Year Labor Warranty

What the warranty can cover

The labor warranty is designed for installation workmanship issues on eligible completed jobs. It applies after a participating installer confirms the final scope, completes the project, and the warranty terms are satisfied.

• Flooring pieces that come loose, lift, or were incorrectly placed because of installation workmanship
• Trim, thresholds, quarter round, or shoe molding pieces that come loose from installation workmanship
• Transitions between surfaces that were installed incorrectly
• Installation-related damage that did not exist before the job
• Leveling or fit issues caused by the installation work itself

What is not covered

• Product damage, normal wear and tear, scratches, dents, stains, or manufacturer defects
• Damage caused by water, flooding, excessive moisture, leaks, pets, misuse, neglect, or accidents
• Work performed, repaired, altered, or modified by someone outside the participating installer relationship
• Subfloor, slab, structural, moisture, mold, plumbing, appliance, or general renovation conditions outside flooring labor
• Calculator estimates, displayed contractor information, or unconfirmed installer pricing

How a claim works

If you believe a completed eligible installation has a covered labor issue, contact support within 12 months of completion. We may ask for photos, the project address, installer details, and a description of the issue so the work can be reviewed.

• Send clear photos of the issue and the surrounding floor area
• We review the claim and may coordinate with the participating installer
• If approved, the covered labor issue can be corrected according to the warranty terms